Refund policy

🔁 Refund & Return Policy – TurboShip

✨ Our Promise

At TurboShip, we are committed to delivering quality products that reach you in perfect condition. Every order is carefully packed and quality-checked before dispatch.

📌 Terms of Refund

1. Order Processing

All orders are processed quickly to ensure fast delivery.

👉 Therefore, once an order is placed and processed, it cannot be cancelled or modified.

2. Return Window

We offer a 7-day easy return policy from the date of delivery.

Return or replacement is applicable if the product is:

Damaged during transit
Defective or not working
Incorrect item received
Significantly different from the product description

3. Non-Returnable Conditions

Returns will not be accepted if:

The product has been used, washed, or altered
Original packaging or tags have been removed
The claim is raised after 7 days of delivery
No unboxing video proof is provided

4. Damaged / Missing / Wrong Product Claims

If you receive a damaged, missing, or incorrect item:

👉 You must provide a proper unboxing video as proof when raising a claim.

🎥 How to Record Unboxing Video (Important)

Use clear lighting and a stable camera
Show the shipping label clearly at the start
Record the sealed package from all sides before opening
Open the package fully on camera — no cuts or pauses
Show all contents clearly at the end

If there is an issue:

Damaged → Show close-up of the damage clearly
Missing item → Show all received items and the empty box
Wrong item → Show the item received alongside the shipping label

⚠️ Important Conditions

Without a valid unboxing video, no claims will be accepted
Claims must be raised within 48 hours of delivery for damaged/wrong items
Return requests must be raised within 7 days of delivery
After 7 days, no refund or replacement requests will be entertained

5. Refund Process

If your claim is approved:

The product must be safely returned to our warehouse
Return pickup will be arranged by our team at no extra cost
After inspection, the refund will be processed within 5–7 business days
Refunds for prepaid orders will be credited to the original payment method
COD orders will receive refund via bank transfer or UPI

6. Replacement Policy

Replacement will be provided for all eligible claims
If the exact product is unavailable, a full refund will be issued instead
Replacement dispatch will happen within 2–3 business days of return pickup

7. Order Cancellation

Prepaid Orders → Cannot be cancelled once placed and processed
Cash on Delivery (COD) Orders → Can be cancelled:
- Via the order confirmation message/link sent to you
- Or by informing our team during the confirmation call
- Or by contacting support before dispatch